Thursday, April 15, 2010

German efficiency

It’s been a while since I’ve passed through Germany, a place I used to go frequently. I spent last night in Frankfurt and more than anything, I was impressed by the efficiency.

There were no lines at either passport control or luggage pickup and processes moved smoothly. Even at flight check-in, the line moved very quickly, with a screen showing the next available agent and directing the first person in line in that direction. An automated machine gently turned suitcases on their sides before loading them on the conveyor belt, and another machine automatically brought the trays back to the beginning of the security line.

Despite the grey color of the airport and the modern industrial look that was hardly cheery, the efficient manner in which everything operated and the healthy and well-cared for looks of everyone (from the servers to the window washers to the baggage handlers), gave me the impression that Germany is probably a nice place to live.

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